5.1 ORDER PREPARATION TIMES
Tara Jarmon reserves the right to subcontract all or part of the preparation and shipment of the order to a third party appointed for the execution of this service. Since all products sold by Tara Jarmon are deemed to be in stock, orders are prepared within 5 working days from the first working day following the registration of the order within the meaning of these GTCS. Thus, orders registered on a Saturday, Sunday or public holiday will be processed on the next working day.
All of the deadlines mentioned on the Tara Jarmon website are understood to be clear deadlines.The ordered product is delivered to the address appearing on the order form and recorded as the "delivery" address.
In the event of an entry error, in particular an incorrect or incomplete delivery address, Tara Jarmon cannot be held responsible for the consequences in terms of delay or impossibility of delivery. All costs related to the reshipment of products following an entry error by the Customer will be the sole responsibility of the latter.
5.2 ORDER DELIVERY TIMES
Tara Jarmon reserves the right to choose the most suitable mode of transport depending on the nature of the product, its weight and its volume, which the Customer declares to have read and accepted.
Delivery times may not exceed 30 working days after the date of validation of the payment by the Customer (date of registration of the order).
Delivery times cannot be guaranteed in the event of force majeure, as defined by French law and jurisprudence. Delivery times do not take into account any Customer payment control procedures that would delay the shipment of his or her order (see provisions of Article 4.2). The announced deadlines shall run from the date of registration of the order. The expected delivery date is indicated when ordering and on each of our product sheets. This time is an average time corresponding to the service used for delivery in Mainland France. In case of absence, the Customer will be responsible for recovering the product from the services concerned.
5.3 DELIVERY TRACKING
The Customer can track his or her order at any time using the order number communicated to him or her in the email formally registering his or her order, in his or her "My Account" section on the Tara Jarmon website.This section allows a precise follow-up for each mode of transport envisaged, of the order and its status, relating in particular to its expedition or its delivery.
It is recalled that as all communication between the Customer and the Tara Jarmon website being mainly carried out through email exchanges, it is essential that the Customer send Tara Jarmon a valid and regularly updated email address. If not, Tara Jarmon cannot be held responsible for the consequences resulting from the communication of an incorrect or not updated email address.
5.4 DELIVERY ZONES
Delivery takes place in Mainland France, Belgium, Spain, Luxembourg, Italy, Ireland, Finland, Denmark, Portugal, Deutschland, Cyprus, Germany, Austria, Andorra, Bulgaria, Estonia, Greece, Hungary, Latvia, Liechtenstein, Slovakia, Slovenia, Sweden, City State of Vatican, Croatia, Czech Republic, United Kingdom, Switzerland and United States.
The Items are exclusively delivered to the delivery address indicated by the Customer when ordering. No modification of the delivery address can be made after the order has been confirmed by Tara Jarmon.
5.5 SPECIAL DELIVERY MODALITIES
The delivery methods for Tara Jarmon products are established by Tara Jarmon and depend on their postal volumetric.
When a product's postal volumetric has been calculated, the Customer will be free to choose between collection from a French Point de Retrait (Collection Point), or delivery to his or her home/chosen address or to a store.
At the end of the validation of these transport modalities and before the payment of the order, the Tara Jarmon site will display a summary of the order by mode of transport, to which the products in question are eligible and according to the chosen option by the Client when these were offered to him or her. The cost of the transport modalities affected or chosen will then be displayed before payment of the order.
When the order has been duly prepared and is ready for shipment, the Customer will receive an email relating to the dispatch of each part of his or her order by means of transport thus agreed.
⇒ Delivery to a Collection Point:
Tara Jarmon offers the Customer who has chosen the Collection Point option, the names and addresses of the professionals offering these services closest to the chosen delivery location. The Customer can then consult the opening hours and days of the chosen Collection Point.
Upon receipt of the order at the Collection Point, the Customer has 14 calendar days to collect their package(s). Failing that, the order will be sent back to Tara Jarmon who will follow up with the Customer via email in order to resend the order at the Customer's expense. If the Customer does not reply within 7 days of the send date of this reminder email, Tara Jarmon will consider that the Customer has exercised his or her right of return and will proceed with a refund under the conditions provided for in the exercise of the right of retraction (see Article 6 -1 of these GTCS).
⇒ Delivery by Colissimo:
Delivery by Colissimo is a service offered by the French Post Office that has its own General Terms and Conditions of Use. In the event of absence or inability to drop off the package with a third party, the Customer will receive a deliveration notification. He or she will then have 14 calendar days to collect his or her package(s) from the post office indicated on the said delivery notification. Failing that, the order will be sent back to Tara Jarmon who will follow up with the Customer via email in order to resend the order at the Customer's expense. If the Customer does not reply within 7 days of the send date of this reminder email, Tara Jarmon will consider that the Customer has exercised his or her right of return and will proceed with a refund under the conditions provided for in the exercise of the right of retraction (see Article 6 -1 of these GTCS).
⇒ In-store delivery:
Tara Jarmon offers the Customer the possibility of choosing free delivery to a store (excluding department stores).
This delivery method is only possible in eligible stores (limited list displayed when choosing the delivery method when placing the order).
The Customer is informed by email of the availability of his or her order in the selected store.
He or she then has 15 calendar days from receipt of his or her order to go to the store and collect his or her order.
To collect their order, the Customer must go to the store and provide proof of identity as well as the email confirming their order or informing them that their order is available for collection.
Beyond 15 calendar days, the order will be automatically returned to the Tara Jarmon depot and will be cancelled.
In the event of cancellation, reimbursement of the price paid for the order will be made within 15 calendar days.
The Customer fully and exclusively assumes the risk of loss or damage to the items after their collection from the store.
5.6 DELIVERY RATES
Transport invoicing follows a calculation rule that takes into account the destination alongside the weight of the package.The prices indicated are all in euros (€) all taxes and charges included, including the rate of VAT at the rate in force on the day of delivery. The delivery rate amount is automatically calculated as soon as a product is added to the Basket and is based on delivery in mainland France. The Customer can freely consult the invoicing and the carrier associated with the delivery of his or her products.
The final calculation of the shipping costs for other destinations is carried out once the postal code has been entered on the delivery address form and before the Customer confirms his or her order.
The specific offers for free shipping are only valid for shipment to mainland France, unless expressly stated otherwise.