My customer account

My orders

Payment methods

Shipping and delivery

Returns and refunds

Technical issues

About our products

Customer services

My customer account

How do I create up my account?

To create your account for the Tara Jarmon online shop, enter your email address, which will be your username, and any other information requested in the relevant fields.

Why is my email rejected when I try to create an account?

We always check the validity of your email address when you create an account so that we can ensure you’ll receive our confirmation and shipping emails for your orders properly.

We recommend you check the email address you enter when signing up is valid. An email address can be considered invalid if the domain name (the part of your address after the @sign) is not recognised, is not trustworthy or is wrong.

How can I change my contact information?

Changing your password or your billing information is very simple. Click on “My Account” and enter your username and password. Once connected you can see and change your personal details.

I can't sign into my account, what should I do?

If you can’t sign in, check that there are no mistakes in the email address or password you’ve entered, make sure you are using the right upper or lower case letters.

What do I do if I've forgotten my password?

When you click on the “forgotten password” link, type in the email address you used when setting up your account. Your password will be instantly emailed to you. Please check your junk or spam emails if you don’t receive it.

How can I get regular news on the latest products?

Sign-up to the TARA JARMON online shop newsletter by entering your email on the homepage under the newsletter heading at the bottom of the page. You’ll be kept up to date with any news from the shop and our exclusive offers.

How do I unsubscribe from the newsletter?

You can unsubscribe from the newsletter by clicking on the unsubscribe link found at the bottom of the newsletters you receive. You can also do this from your account page under the “My Subscriptions” heading. Please contact us if you have any problems.

What do you do with my personal data?

The information you provide us with to process your order is used solely in the context of us selling goods to you. Under no circumstances are these details shared with any third parties or resold. Under the French Law on Computing and Freedom, of January 6th, 1978, you have a right to access and modify any personal data we might hold. As for banking details (bank cards), these are only used to process your payment with our secure payment partner Ogone. We do not store any of your banking data.

How do I create a wishlist?

You can use the wishlist option to create a selection of products that you can then view at any moment in your account area. You need to have or create an account on the website to do this.
To add an item to your wishlist, simply find the product description for the item you want and click on “Add to Wishlist.” You can find your wishlist in your account area.
Please note, products added to your wishlist are not reserved.
My orders

How do I place an order on the Tara Jarmon online shop?

To order from the TARA JARMON online shop, simply look through the website to access products arranged under different categories. You can browse by searching by item type or category. Then select the items you want to buy and click on “Add to Basket.” Once your products are in the basket, you can review your order by clicking on the basket, then click on “Order” and you’ll be guided through the next steps. Your order is packed in our warehouse within 48 working hours, then handed over to the shipping agent according to the delivery method and country you have chosen. Allow 2 to 5 days for shipping after your order has been dispatched.

Can I order by telephone?

To ensure optimum transaction security, our website only accepts online payments via bank card. So, you cannot order by telephone.

How long will it take to have my order ready to send?

All orders are packed and dispatched in under 72 hours (providing they are in stock, excluding commercial operations.) The shipping agent then takes care of getting your order to you according to the delivery method and country selected. You will receive an automatic email notification once your order has been sent. 

How can I track my package?

To track your package, please log in to your account area using your email address and password. Then head to the “My Orders” tab, look for the order you want and click on “Track Delivery.”  You will also get an email as soon as your parcel has been shipped which contains a link to track it.

How do I cancel or change my order?

At present, you cannot cancel or change your order. Once your payment has gone through, your order is sent to our warehouse for packing so that it can be shipped to you as quickly as possible. However, if you still want to cancel your order, you can refuse the parcel when delivery is attempted. This will then be sent back to our warehouse and we will refund you.

I want to change the delivery address, what do I do?

At present, you cannot change your delivery address. Once your payment has gone through, your order is sent to our warehouse for packing so that it can be shipped to you as quickly as possible. 
If your address is incorrect and the shipping agent cannot deliver your package it will be returned to our warehouse and you will be automatically refunded.

I haven't received my order, what do I do now?

If you haven’t received your order and the shipping time has expired, please check your email inbox and spam folders. It is highly likely that you will have received an email letting you know that the order has left our warehouse.
If you selected home delivery or click and collect, you can check the status of your order in “My Orders” under My Account.

Can I claim tax refund?

At the moment, orders placed on the Tara Jarmon website are not eligible for tax refund.
Payment methods

What payment methods do you accept?

There are several ways to pay:

DEBIT CARD
Carte Bleue, Visa, Eurocard Mastercard, Maestro.
To pay by card, select “Card” in the payment options.

PAYPAL
To pay via PayPal, select “PayPal” in the payment options, then click on “Confirm Payment.” You will be redirected to the PayPal website to process the payment.
At present we do not accept payments on finance.

Please note, credit notes issued in-store cannot be used on the TARA JARMON website.

Can I pay by gift card?

At present, you cannot use gift cards as payment on the TARA JARMON website. To ensure optimum transaction security, our website only accepts online payments via bank card or PayPal.
If you have a gift card, please visit our stores to use it.

Can I pay by cheque?

To ensure optimum transaction security, our website only accepts online payments via bank card. So, you cannot pay by cheque.

How are payments kept secure?

The TARA JARMON online shop uses the Ogone online payment solution which is recognised by the main players in the world of finance. It was designed to be a sleek, user-friendly system that guarantees the highest possible levels of security and privacy. We use an SSL encrypted connection (identified by a small padlock on the bottom left-hand corner of the site), to ensure maximum security. Your bank details are transmitted directly to the bank and are not stored.
https://payment-services.ingenico.com/fr/fr

How can I use a discount code?

To use your discount code, enter it in the “DISCOUNT CODE” box on the order confirmation page in your basket then click “OK”. The proposed discount will be automatically applied.
The promotional code is single-use and cannot be used in conjunction with another offer.
We cannot credit you for a discount code used after an order has been placed. So, we cannot accept any claims due to incorrect use of a code or forgetting to use one.

My discount code doesn't work, what should I do?

If your promotional code does not work, please double-check the validity and conditions of your code are correct. Make sure you are using the correct capital and lowercase letters in your “DISCOUNT CODE” and that you enter it without spaces. Please make sure you validate the code by clicking on the “OK” button. Try clearing your browser's cache memory.
If your code works, the proposed discount will be applied automatically.
Codes cannot be used in conjunction with other codes: if you have several, only one can be used for your order.
Shipping and delivery

What delivery methods do you offer?

Once your order has been packed, the shipping times depend on the delivery method selected when you confirmed your order.
 
Shipping Method Shipping Country Cost Time frames Returns Cost
Home delivery with DHL United States $35
 
5 to 7 working days Charged to you, depending on the weight and shipping country

Can you deliver abroad?

We currently deliver to Metropolitan France, Belgium, Spain, Luxembourg, Italy, Ireland, Finland, Denmark, Portugal, Deutschland, Cyprus, Germany, Austria, Andorra, Bulgaria, Estonia, Greece, Hungary, Latvia, Liechtenstein, Slovakia, Slovenia, Sweden, City State of Vatican, Croatia, Czech Republic, United Kingdom, Switzerland and United States.

Can I pick up my order directly from the warehouse?

For logistical reasons, we do not currently have a parcel collection point in our warehouses.

What should I do if I'm not at home when delivery is attempted?

If you are not present at the time of delivery, a delivery notice will be left in your letterbox. This note shows the time and date of attempted delivery and the post office where you can collect the parcel. You must take the note and your ID with you to the post office to collect your package. You must collect your package within 14 days or it will be returned to us.

I haven't received my order, what do I do now?

If you haven’t received your order and the shipping time has expired, please check your email inbox and spam folders. It is highly likely that you will have received an email letting you know that the order has been shipped with a shipping number and tracking link for your parcel.
You can also check the status of your order under the “ORDERS” heading in your account space, click on the “MY ACCOUNT” icon top left.
Please note that in sales periods, delivery times may be slightly longer.

My order is showing as delivered but I haven't received it, what should I do?

Before starting an investigation, please check that a member of your family, a neighbour or caretaker hasn’t taken the parcel on your behalf.
If you have been away for more than 14 days, it is also possible that your parcel has been returned to us after the storage limit time at your post office has expired. Your tracking status will read “Parcel returned to sender/Parcel not claimed.”

What should I do if the product is damaged when it arrives?

You have 15 days from the date you receive your order to let us know of a problem with any of the products.
If a product defect is confirmed by TARA JARMON, a returns label will be sent to you via email so that you can return the product to us.

Do you take in charge custom duties?

Customs Duties and Import Vat
Our orders are shipped from our warehouse located in France. If you're outside of the EU, you are liable to pay all extra import duties. Your delivery may be subject to VAT & Duty charges by your country's customs department via our couriers DHL. Please note that as the recipient you are responsible for all import fees which can vary depending on country. If you are waiting for a parcel, please be aware that you may now have some customs charges to pay before it is released. It's important to check your spam and junk folders for any liaison from the local customs office so you can retrieve your parcel.
 
Duties and Taxes
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Please note these charges are issued by your local government and as a brand we have no control over this amount as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs. Note that you may also be charged on top of the VAT fee. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
Returns and refunds

How long do I have to return a product?

If you are not completely satisfied with one of our products, you can return any item bought on our website within 15 days from the date you receive it without having to provide a reason, as long as your item is in perfect condition and has not been washed or worn.
Once this time has passed you cannot apply for a refund.

How do I download my return form?

When trying to request a return, your browser settings may be blocking the download of the return form, which opens in a new tab. To do so, click on the padlock located at the top left, next to the website URL, and go to the site settings. Allow pop-ups and redirects as well as automatic downloads. Then, all you have to do is close this tab and refresh the page containing your orders to download your return form.

How much will it cost to return a product?

 1. For parcels delivered in mainland France:
 
Returns are free and you can send your parcel back using the Colissimo returns label you received with your order. You can also download this label in your account area.
 
2. For parcels delivered outside of mainland France
 
You must cover the cost of returns yourself and the total will vary according to the product weight and shipping country.
 
If your return is caused by an error on our part, return shipping costs will, of course, be covered by us once our customer services team have validated your return.

Can I return items I bought online to one of your stores?

For the moment you cannot return articles purchased online to one of our TARA JARMON stores.

Can I exchange my product?

We do not currently offer exchanges for articles purchased on our website. What you can do is return the original product and we will refund you, then you can place a new order.
Items purchased online cannot be exchanged in store.

How long will my refund take?

Once your package has been received at our warehouse, your refund will be processed within 15 days, you will be refunded directly to the card you used to pay for your order. If you have a deferred debit card, the refund will be carried out in the same way as your usual debits.
Technical issues

What do I do if I don't receive your order confirmation and shipping emails?

You may find these emails in your junk or spam folders as email account providers are increasingly concerned with protecting your private life by identifying emails from senders who are not in your contacts. We recommend you authorise the domain name HTTPS://TARAJARMON.US/ in your anti-spam tool and/or email system.

What can I do if my payment won't go through?

If your payment is not going through, please check that the card numbers and expiry date are all entered correctly. Then check with your bank to ensure that they have not blocked the payment. For security reasons, Customer Services do not have access to your bank details.
The TARA JARMON website is equipped with 3D Secure technology, ensuring optimum security. So you may be asked to enter a password, your date of birth or a one-time passcode sent to you via SMS. For more information, please check with your bank.

What browser do I need to use to access the Tara Jarmon website properly?

The TARA JARMON website can be accessed via Microsoft Internet Explorer 8 or later, and all versions of Mozilla Firefox, Google Chrome, Safari and Opera.

You can install the latest version of each browser using the following links:
GOOGLE CHROME
MOZILLA FIREFOX
SAFARI
MICROSOFT INTERNET EXPLORER
About our products

Are all the products posted online in stock?

If you can add a product to your shopping basket then we have it in stock. All the products you see on the TARA JARMON website are available to buy.
Products which are out of stock but available to pre-order have a “pre-order” label on them. You can add these products to your basket and your payment will be taken as soon as the item is dispatched.
If an item is out of stock, you can click on the “NOTIFY ME WHEN AVAILABLE” button on the product description. You’ll receive an automatic email as soon as the product is available again.

Will you be re-stocking items that are out of stock?

If an item is out of stock, you can click on the “NOTIFY ME WHEN AVAILABLE” button on the product description. You’ll receive an automatic email as soon as the product is available again.

What sizes do you stock?

At TARA JARMON, the following sizes are available, depending on the item:
- US sizes 8-16 for women’s ready to wear
 - US sizes 3 to 9 for women’s shoes
- S, M & L for women’s belts

How do I find the right size?

'Fitizzy’ is available on all of our product descriptions which will help you find the right size.
Simply enter your size, age and weight and the algorithm will recommend the best size for you. There’s nothing to worry about, all the information you enter is confidential and will not be shared or sold to a third party.
 

Do your products differ from the photos?

All of our photographs are taken by experienced professionals to give you the best possible idea of the product.

How should I look after my items?

All care instructions are in the products descriptions on the website and on our product labels. We recommend you follow these instructions carefully.

What can I do if I've lost a button?

A spare button is included with most TARA JARMON pieces that come with buttons. Unfortunately, we cannot send out new buttons as we don’t stock past-season styles.
Customer services

How can I contact customer services?

For all customer service enquiries, please go to the Global-e portal through this link: Global-e Customer Service
  • My customer account
  • My orders
  • Payment methods
  • Shipping and delivery
  • Returns and refunds
  • Technical issues
  • About our products
  • Customer services
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