Customer service

phone You can contact our Customer Service by emailing serviceclient@tarajarmon.fr or by telephoning +33 (0) 1 80 06 98 51 (from Monday to Friday between 10am to 1pm and 2pm to 6pm).

1. Frequently asked questions

  • We send you a confirmation email a few minutes after the validation of your order. In this email you will find a summary of your order as well as a link that allows you to access your account and to track the status of your order. Your order will be processed through the following stages: "Validated" and "Shipped". When we hand your package to the carrier you will also receive a new email indicating that your package has been given to the carrier. In this email you will find a tracking number that will enable you to monitor the status of your package.
  • Unfortunately it is not possible to cancel or modify your order after it has been placed. We aim to process and ship your order as soon as possible. If you would like to cancel your order, please refuse your package upon delivery and it will be returned to our warehouse. As soon as we receive the refused package at our warehouse, we will initiate the refund process. If you have any questions, please feel free to contact our Customer Service team via email at serviceclient@tarajarmon.fr
  • To return a product that you do not want to keep, just follow these 3 steps:
    1. Log in to your customer account and fill in the return form. Once complete, print it to attach to your parcel.
    2. Replace the entire article in its original packaging - only articles returned in their original condition will be accepted and reimbursed.
    3. Return the parcel to the following address:

    The Other Store chez ADS Normandie – Tara Jarmon
    ZAC multisite Long Buisson, 2 rue Rolland Garros
    27930 Guichainville - FRANCE

    You have a time limit of 14 days after the reception of your parcel to return a product that you do not want to keep.

    The returns are free of charge for our customers in the US. Please return the good(s) to us by following the returns procedure as outlined in the above returns section. Schedule a DHL pick-up appointment at home or at work, from your customer account, and a delivery man will pick up your parcel.

    TaraJarmon.com won`t be responsible for any product that has not been properly identified and authorised for return in accordance with TaraJarmon.com’s return policy. TaraJarmon.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
  • If the status of your order is listed as "blocked" it is likely due to a payment issue. We recommend contacting your credit card company and then placing the order again. For reference, your order will always appear in your account history on TaraJarmon.com. If your order still shows a « blocked» status after taking these steps, please feel free to contact our Customer Service team via email at serviceclient@tarajarmon.fr
  • If your order has arrived incomplete, please contact our Customer Service team by calling +33 (0) 1 80 06 98 51 (Monday through Friday between 10am and 6pm) or emailing serviceclient@tarajarmon.fr stating your order number and the reference number(s) of the missing article(s).
  • If you would like to order an article that is no longer in stock in your desired size, please click the «Size Unavailable?» link on the product page and enter your desired size and email address. We will notify you via email as soon as your desired size becomes available. Depending on your location, you may also have the possibility of reserving an article by clicking the «Reserve in Store» button on the product page.
  • As soon as your returned package is received by our warehouse, your refund will be fully processed directly to the credit card used within fifteen (15) days. If you have a deferred debit card, the refund will be processed under the same conditions as your usual rates.
  • Unfortunately it is not possible to place an order using a gift card on TaraJarmon.com. This form of payment is only possible to use in stores.

  • For your convenience, an extra button is included with the majority of Tara Jarmon pieces that are designed with buttons. Unfortunately, we are unable to send additional buttons as this is not something that we stock from previous seasons. If your garment does not come with an extra button, please contact Customer Service.

2. Customer account

  • How can I contact Customer Service at the TARA JARMON on-line shop?
  • You can contact our Customer Service by emailing; serviceclient@tarajarmon.fr or by telephoning +33 (0) 1 80 06 98 51 (from Monday to Friday between 10am to 6pm).
  • How do I create my account?
  • To create your account at the TARA JARMON on-line shop, enter your e-mail address, which becomes your identification, as well as the other required information in the appropriate fields.
  • How do I change my account?
  • Changing your password or your billing information is very simple. Click on My Account and enter your identification and password. Once connected, you can see and change your personal information.
  • I've forgotten my password. How can I access my account?
  • When you click on the link Forgotten Password, please enter the e-mail address you used when opening your account. Your password will be e-mailed to you immediately. Please check your junk mail and spam box, if you do not receive it.
  • How can I register for the newsletter?
  • You register for the TARA JARMON on-line shop newsletter by registering your e-mail address on the Home page in the Newsletter section at the foot of the page. You will receive the latest news from the on-line shop, and our exclusive offers.
  • How can I unsubscribe from the newsletter?
  • You can unsubscribe from the newsletter by simply clicking on the Unsubscribe link at the foot of the newsletters you receive. You can also do it in your account, in the My Subscription section. Please don't hesitate to contact us if you have any difficulty.
  • What do you do with my name and personal information?
  • The information you give us to handle your order are only used only in the context of our commercial relations. This information can in no way be shared or sold. In accordance with the Computers, Files and Freedom Law of 6 January 1978, you have the right to access, correct, change or remove any personal data which concerns you. So far as your financial information (bank or credit cards) is concerned, this is only used for your payment, with our secure payment partner Adyen. We do not retain any of your financial information.
  • Can I keep my basket open from one visit to another?
  • You can recover the items that you added to the basket for up to a year (if stock is available), by following the steps below:

    - Connect, using the same computer,
    - and the same browser,
    - Use the same domain: https://www.tarajarmon.com/,
    - Go to the same customer account.

3. Order

  • How can I contact Customer Service at the TARA JARMON on-line shop?
  • You can contact our Customer Service by emailing; serviceclient@tarajarmon.fr or by telephoning +33 (0) 1 80 06 98 51 (from Monday to Friday between 10am to 6pm).
  • How do I place an order at the TARA JARMON on-line shop?
  • To place an order at the TARA JARMON on-line shop, all you have to do is browse the site by going to the products available in the different categories. You can browse by type of product or by looking through the whole site. Choose the items that you wish to buy by clicking on Add To Basket. Once your products are in the basket, you can check its contents by clicking on the basket, then follow the prompts by clicking the Order button. Your order is prepared within 48 working hours in our warehouses, then passed to the carrier, according to the country that you have chosen. Delivery time is then between 24h and 72h after your order has been passed to the carrier.
  • How long will it take to process with my order?
  • All orders are dispatched within 48 hours maximum (within the limitations of available stock). You will be informed by e-mail of the preparation and complete processing of your purchase.
  • Will I receive the same product that I see in the photo?
  • Yes, except in the case of products, which are hand crafted, in which case there may be slight differences in the final product.
  • How can I track my order?
  • We send you a confirmation email within a few minutes of placing your order. In this email you will find a summary of your order, plus a link allowing you to go directly to your account and track your order. Your order will go through the following stages:

    Confirmed
    In course of preparation
    Dispatched

    When your order is passed to the delivery carrier, you will receive another email notification with the package number in order to track your purchase until it is delivered to you.
  • How can I cancel or change my order?
  • You can cancel or change an order so long as it has not already been prepared by our warehouses. Any changes to your order will be taken into account the same day, provided that you advise serviceclient@tarajarmon.fr by e-mail before the planned Dispatch date of your order.

4. Payment

  • How can I contact Customer Service at the TARA JARMON on-line shop?
  • You can contact our E-shop Customer Service team by emailing; serviceclient@tarajarmon.fr or by calling +33 (0) 1 80 06 98 51 (from Monday to Friday between 10am to 6pm).
  • What are the accepted methods of payment?
  • We only accept payments by payment card. These are completely secured by our partner Adyen.
  • Which payment cards are accepted?
  • You can use the following payment cards in the TARA JARMON e-shop: Carte Bleu, Visa, Mastercard or American Express.
  • How is the payment secured?
  • The TARA JARMON on-line shop uses the e-Commerce Solution from Adyen, recognised by the leaders of the financial world. This was developed so that you could make your payments in an ergonomic and friendly environment, with optimum security and complete respect of private life. Adyen e-Commerce is the payment solution adopted by several thousand on-line businesses. You will recognise these sites by the mention Payment Secured By Adyen, which features on the payment page.
  • My reduction code doesn't work. What should I do?
  • If your code is not working, be sure to first confirm that the expiration date has not passed. Please also keep in mind that these codes are space and case-sensitive.

    If the code is still not working, please try refreshing the cache in your browser. If your code works, text will appear immediately in order to indicate that your coupon was taken into account.

    Please also keep in mind that codes may not be used concurrently if you have several available to you, you may only apply one per order.

    If you are still experiencing difficulty with the application of your code, please contact TARA JARMON Customer Service by emailing serviceclient@tarajarmon.fr 

5. Delivery

  • What are the systems and charges for delivery?
  • Your order will be hand delivered, from Monday to Friday, between 9am and 6pm. Express delivery in France is automatically offered on all purchases over 250 euros (total price including VAT, after discount). Once the parcel has been sent you will receive a tracking number by email which will allow you to follow your parcel. You can also track your parcel directly from your customer account.
  • How long does it take to Dispatch and deliver?
  • Delivery times are calculated in business days, not including weekends and bank holidays, please find below delivery times by eligible countries. 
    The orders preparation and delivery delay may be extended during peaks in activity (sales, private sales). 

    Delivery ModeCountryCostDelivery TimesReturn Cost
    Relais Colis France, Corse 4,5€ 2 - 3 days Free
    Colissimo France, Corse, Monaco 6,90€ 2 - 3 days  Your expense
    Colissimo International Belgium 15€ 3 - 8 days Your expense
    UPS United Kingdom 11£ 2 - 5 days Your expense
    UPS Germany, Austria, Denmark, Spain, Italy, Netherlands, Portugal, Finland, Ireland 13€ 2 - 5 days Your expense
    DHL USA Free 3 - 5 days Free
    DHL Switzerland (Customs fees will be charged at your expense) 19CHF 3 - 5 days Your expense
  • Can my order be delivered abroad?
  • We currently deliver to Metropolitan France, USA, United Kingdom, Belgium, Netherlands, Germany, Austria, Denmark, Spain and Italy.
    The list of countries available for delivery will be displayed after you have confirmed your basket.
  • What should I do if I am not at home when my order is delivered?
  • If you are not at home at that time, an advice note will be placed in your letterbox. This advice note gives the procedure to be followed to schedule the second delivery. In the case you are not at home for the second time, the carrier could deliver the package at the nearest Post Office. You will then have to go to the Post Office named, taking the advice note from the carrier and some means of identification, to collect it. You should do this within one week, after which the package will be returned to us.
  • What should I do if I do not receive my order?
  • If you have not received your package after six (6) working days and you have not received an advice note from the carrier in your mailbox, track your package via the tracking number sent to your email. You can also contact our Customer Service team with specific questions by emailing serviceclient@tarajarmon.fr
  • What should I do if my goods are damaged, or if I do not receive what I ordered?
  • In the event that you receive a damaged or defective garment or the wrong order entirely, please contact the TARA JARMON E-shop Customer Service team before returning the item(s). They can be reached via email at serviceclient@tarajarmon.fr, and will communicate specific instructions on the procedure to follow.

6. Returns and refunds

  • How do I return a product, and how long do I have to do so?
  • The Customer has, within a period of fourteen (14) working days from the date of receipt of his order to return the Products, without any justification or penalty.

    For all returns within the context of the right of withdrawal, the procedure below must be completely respected : 

    1. The Customer must enclose in his package the return authorisation previously completed and printed with the help of the return form accessible from the Customer space - Section - "My Orders". No return will be accepted without the aforementioned return authorisation duly completed. 

    2. The Products must be returned in the original packaging, with their labels, and any accessories, in perfect condition to :

    The Other Store chez ADS Normandie – Tara Jarmon
    ZAC multisite Long Buisson, 2 rue Rolland Garros
    27930 Guichainville - FRANCE

    3. The Customer is liable for the risks and costs for the return of the Products. 

    TaraJarmon.com won`t be responsible for any product that has not been properly identified and authorised for return in accordance with TaraJarmon.com’s return policy. TaraJarmon.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
  • How much does returning a product cost me?
  • Subject to the conditions stated above, The Other Store will refund the total amount of the order, including tax, to the Customer (Product price and delivery costs) not including the return costs. 
  • How will I be reimbursed?
  • Your refund will be made to the payment card used for the purchase. The Customers bank account will be credited with the said amount, within thirty (30) days from the date when Tara Jarmon receives the Products.

7. Technical problems when ordering

8. Information and Services